FAQs

HOW DO I FIND THE ITEM I AM LOOKING FOR ON Fliwos.com?

There are several ways to find what you're looking for on Fliwos.com. You can enter a keyword or descriptor in the search bar at the top of the page: this will display any items that match your search criteria. Alternatively, you can browse the site using the category links at the top of the homepage. Once you click on one of these categories, you will be provided with additional filters such as fit, color, or size to narrow down your search results.

WHERE CAN I FIND MORE INFORMATION ABOUT AN ITEM?

If you are interested in an item on Fliwos.com and would like to learn more about it, simply click on the image of that particular product. This will take you to the Product Detail page that provides an overview and detailed information about that item.

HOW DO I ADD ITEMS TO MY SHOPPING BAG?

To add an item to your Shopping Bag, follow these simple steps:

  1. Click on the image of the item to go to the Product Detail page or select the Quick Shop option.
  2. Use the drop-down menus to make any required selections, such as size, color, and quantity, for the item you want to purchase. (If a size or color is not listed in the drop-down menu, it is out of stock and not available for purchase.)
  3. Note the Item Availability. (This tells you when we expect the item to leave our warehouse. The time it takes for the item to arrive at its destination also depends on the shipping method you select during Checkout.)
  4. Click the “Add to Bag” button to add the item to your Shopping Bag.

HOW DO I CHECK AN ITEM’S AVAILABILITY?

An item’s availability is noted in the Quick Shop pop-up window and on the Product Detail page as “In Stock” or “Out of Stock.” Most items on our site are in stock and ready to ship right away. If an item is indicated as “Out of Stock,” it is not available for purchase at this time.

HOW DO I KNOW WHEN MY ITEM(S) WILL ARRIVE?

After your order has been shipped, you will receive an email from us containing tracking information. You can also find the tracking information on the "Order Details" page.

Fliwos processes orders for shipment on business days (Monday through Friday), excluding U.S. federal holidays.

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information and links.

If you have any further questions, please feel free to contact our customer service at service@fliwos.com, and we'll be happy to assist you.

HOW DO I MAKE CHANGES TO MY SHOPPING BAG?

Once you have items in your Shopping Bag, you can easily make the following changes:

  • Update Order Quantity:If you wish to update the order quantity of any item in your Bag, simply type the desired quantity next to the item and click “Update Bag.”
  • Remove an Item from Your Shopping Bag:If you have changed your mind about an item and wish to remove it from your Bag, simply click “Remove from Bag” next to the item or change the order quantity to zero and click “Update Bag.”
  • Return to Shopping:Not quite done filling your bag with great looks from Fliwos.com? Just click “Continue Shopping” to go back to browsing our site. Items in your Shopping Bag will remain until they are purchased or removed. Once you are ready, you may return to your Shopping Bag by clicking “Shopping Bag” at the top of any page.

If you still have questions, feel free to contact our Customer Service at service@fliwos.com, and we’ll be happy to assist you.

HOW DO I VIEW THE STATUS OF MY ORDER?

At Fliwos.com, we know you are eager to have your items arrive, and our site makes it easy to check on the status of your open orders anytime by visiting our Order Tracking page. It’s the easiest and fastest way to get up-to-date information on your shipment. Keep in mind that order information may not appear on Fliwos.com in your Order History for up to one hour after the order has been submitted.

When you click on Order History, you will be prompted to log in with the email address and password you used to place your order. Once you have signed in, the Order Tracking page can provide you with detailed information about your current and past orders.

WHY HASN’T MY PACKAGE ARRIVED YET?

There are several factors that affect the delivery time of your Fliwos.com purchases. The first is Item Availability. If you purchased items that were not currently in stock, they may take longer to leave our warehouse. Item Availability is noted in the Quick Shop pop-up window and the Product Detail page for each item on our site.

Another two factors are the shipping destination and designated shipping method. During Checkout, you can select the type of shipping you would like and how quickly you would like your package to arrive. Items are shipped during business days (Monday through Friday), excluding federal holidays within the United States. Some addresses may require more shipping time. 

If you still have questions, feel free to contact our Customer Service at service@fliwos.com, and we’ll be happy to assist you.

WHAT IS YOUR RETURN POLICY?

We want you to be satisfied with every purchase from Fliwos.com. If something does not meet your needs or expectations, you may return it within 30 days of receipt. For more information on our return policy, see below.

  • If the return is due to consumer reasons, the consumer should bear the shipping cost. The specific cost should be based on the express company you choose. We strongly recommend using a traceable and insurable shipping method for returns. We are not responsible for returns lost or damaged during shipping, and you need to file a shipping claim.
  • If the received item is damaged or defective due to our reasons, the consumer is not required to bear the shipping cost.

CANCELLING ORDERS

If you want to cancel an order, please contact us.

  1. Package Not Shipped:If your package has not been shipped, we will process a refund upon receiving your information.
  2. Package Shipped:If your package has already been shipped, you will need to bear the shipping cost (based on our system status, not the order status). The items must be returned in good condition and in the original packaging we sent you. You can print the order confirmation email and include it in the package. We will process your refund once we receive the package.

EXCHANGING AN ORDERED ITEM

Packages can only be exchanged if they have not been shipped. We only accept exchanges for the same size and price. If you need to exchange for a different model, please contact customer service: service@fliwos.com. (Note: If the price of the exchanged item is different, you will need to pay the difference.) We also recommend returning the item and placing a new order. Exchanges depend on the availability of the item. If the item is out of stock, we cannot process the exchange.

RETURNS

To receive a refund, you must return the item within 30 days of receiving it. The item must be in the same condition as when received, undamaged, unworn, and unwashed. Once washed or used, the item cannot be returned. All returned items must be folded and repackaged as they were when received. Unless there is a quality issue, return shipping costs are the responsibility of the customer.

WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM, COLOR, OR SIZE?

We do our best to ensure you receive exactly what you ordered, but occasionally, the wrong item may be sent to a customer. If we happened to ship you the wrong item, we want to make it right as quickly as possible. Please contact our Customer Service at service@fliwos.com immediately so we can get the correct item sent to you.